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Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must contact us, tVNS Health GmbH, Südl. Münchner Str. 62, 82031 Grünwald, email:, by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, after receipt of the originally packaged and sealed goods, we shall have all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us (tVNS Health GmbH, Südliche Münchner Str. 62 82031 Grünwald Germany) immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

The buyer cannot revoke the purchase contract for the following types of contracts because he has no statutory right of revocation (§ 312 g, paragraph 2 BGB):

1. Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the buyer is decisive or which are clearly tailored to the personal needs of the consumer, or

2. Contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Our ear electrodes are hygiene products according to § 312g Par. 2 Nr. 3 BGB and are delivered with a hygiene seal. If you break or remove this seal, you lose your right of withdrawal to return this product. If you order a device with an electrode and intend to exercise your right of withdrawal but break or remove the hygiene seal from the electrode, we reserve the right to deduct the value of the electrode from your refund. 

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